How we obtain and use personal information
We keep the name, company name, email address and delivery address of past customers, which was obtained when that customer placed an order with the company. We use this information to manage our ordering system so that we do not have to keep entering the same information when customers make repeat orders. We need this information so that an order can be processed and delivered in the course of the business. We use this information to send emails to past customers giving news about the company and to promote our products. We also ask for a copy of the licence the customer will have for trading as a firearms dealer.
As a member of the Gun Trade Association, we also have a list of names, company names, email address and postal address for all the members of the Gun Trade Association. We use the email addresses to send information that will be of interest to Gun Trade Association members.
We give customers the option to pay using their credit card via a link to the WorldPay website. We do not have access to any credit/debit card details.
How long do we keep data
All personal and corporate data is kept electronically in files or folders on the server computers of our Internet Service Provider (Heart Internet). The files and folders are password protected. The CGI programs the company uses to access the data are also password protected. Only administration staff who need access to this data have the necessary passwords.
Cookies and use of our website
When a user browses our website, certain information is collected by the Internet Service Provider to form an access log and an error log. This information includes the IP address or the user's computer, the type of browser used and the web pages which were browsed. This information is used solely to maintain the smooth functioning of the company's websites. Only the last 100 lines from the log are available to the company. The time it takes for a new entry to progress off the end of the list is dependent on the rate at which web pages are accessed, but is typically a few days.
Accuracy of personal information
For repeat customers who may reasonably assume we have the necessary information on record, they are also asked to check the current information held on record to ensure it is still correct. However, the personal information given for any previous order by the same customer (which was confirmed as correct at the time) continues to be kept.